Greenspin Casino
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Three ways in, answered

Contact Greenspin Casino Support Now

Chat runs around the clock and replies inside a minute; e-mail lands within twelve hours; the Australian line answers in about five.

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Rated 4.9 by 28,413 verified players 4.9 / 5 · 28,413
Three routes

Greenspin Casino: three ways to a human

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Where do I chat now?

Use the chat box on the site for locked bonuses or a payment that has stalled; a person replies within one minute, around the clock, every day of the year.

Open chat

Where do I e-mail the team?

Send details and screenshots to [email protected] when a matter needs paper trails; expect an answer within twelve hours, day or night.

Write to us

Greenspin Casino on the line

Ring +61 2 6973 5145 (AEST) for a stuck withdrawal or a login worry; roughly five minutes gets you a person who can talk it through.

Call now
Local detail

Support built for Australian players

Greenspin Casino answers in plain English, keeps Australian hours in mind and names the same regulator to every player.

Local phone
+61 2 6973 5145
Time zone
AEST
Languages
English, German, Finnish, Norwegian
Regulator
Malta Gaming Authority, MGA/B2C/909/2021
Gambling help
Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
E-mail
Ask here

Why wait for an answer?

Opening the chat beats every other route: a minute on average, at any hour, with no queue to sit in.

Enter the Hub
Right address first time

Greenspin Casino e-mail addresses by department

Greenspin Casino splits its post by topic, so a payments query never waits behind a partnership pitch.

General support
Verification documents
Deposits and withdrawals
Complaints
Privacy requests
Business and partnerships
Greenspin Casino ready check
1

Registered e-mail address on the account

2

Payment method and last transaction time

3

Screenshot of the error message

4

Verification documents if account checks are pending

5

Bonus name and any wagering progress

Company check

You want to know whose hand is on the wheel

Clears the worry that nobody can be traced when a payout or a rule is disputed.

Legal name
Greenspin Casino Ltd.
Company number
C-25493 (Malta)
Registered address
Triq il-Kbira, Msida
Regulator
Malta Gaming Authority
Licence number
MGA/B2C/909/2021
Support e-mail
Six things settled here

Straight answers on support

MGA Licensed Operator Triple-Audited Fair A$26M Weekly Payouts
01Can I contact support without giving my password?+
Yes. Support only needs your registered e-mail address and the last four digits of a payment method to find your account. Nobody at Greenspin Casino will ever ask you for your password, so treat any request for one as suspicious and stop the conversation.
02Where does the weekend and overnight support go?+
Chat and e-mail run nonstop, every day of the year in AEST. A typical chat reply lands within one minute and e-mail within twelve hours, so night shifts and weekends never leave you waiting for morning. Phone answers in about five minutes.
03When was the Malta licence issued to this casino?+
Greenspin Casino Ltd. holds MGA/B2C/909/2021 from the Malta Gaming Authority, granted back in 2021. That licence has been in place since the brand opened its doors, and the number is printed on every help page.
04Where do I go to shut my account?+
Ask live chat or e-mail [email protected] to close your account and the team will start it straight away. Withdraw any remaining balance first, because a closed account cannot release it later. Self-exclusion stays separate and can run for longer.
05Do I need to wait long for verification?+
Do expect the check to take up to 42 hours once your proof of identity, proof of address and payment method confirmation are in. Most files clear well before that deadline. Send everything through [email protected] in one go to avoid a second wait.
06What if the answer I get is poor?+
Escalate to [email protected] if the first answer falls short, and set out what happened and what you want fixed. An internal review follows, and you may then take the matter to the Malta Gaming Authority, which licensed us.
Answer times

Hours and expected reply times

Removes the doubt about shouting into a void at an awkward Australian hour.

Chat hours
Available around the clock
Chat first reply
1 minute
E-mail address
E-mail reply
12 hours
Phone number
+61 2 6973 5145
Phone wait
5 minutes
Time zone
AEST
Greenspin Casino escalation path
1

Your complaint on record

Write to [email protected] with your account e-mail, what happened and the date. Support logs the case and replies with a reference number.

2

Ask for a manager review

Ask the agent to pass the case to a manager if the reply leaves you short. A senior decision-maker reviews the file and answers in writing.

3

Where does it go next?

Take the outcome to the Malta Gaming Authority when the internal route ends. The regulator reviews licensed conduct, though it cannot reopen a game result.